Innovative Products and Services Since 1982


Hours of Operation are 8:00 am to 5:00 pm
Monday through Friday, Pacific Standard Time (PST).



Shipping & Returns

Delivery Terms

FOB, Shipping Point. We will prepay all freight and add it to the invoice unless shown otherwise as being included in the amount of your order. This is normally 15% or less of the invoice total. (Shipments to Canada --In addition to the regular shipping charge, All shipments originating in the U.S. to Canada will incur a brokerage fee from the shipper, plus GST & PST. These amounts will be collected from the shipper upon delivery of the merchandise)

For Large Truck Shipments & UPS Deliveries

If your item(s) are being delivered by common carrier (Truck) or by UPS, or FedEx, do not sign for it until you have inspected the item(s) for damage. Once you have signed for and/or opened and used the item(s), you assume all responsibilities and charges. Any damages must be reported within 3 business days of receiving the product.

Normal delivery includes getting the merchandise to the end of your driveway and/or to the dock for commercial deliveries. Trucks will not drive onto residential driveways. The merchandise can then be broken down in the truck and piece unloaded BY THE CUSTOMER.

If you would like the merchandise to be left on the ground, on the pallet, there will be a $75.00 lift gate service charge in addition to the freight cost. Lift gate charge is to get the merchandise onto the ground. (Not to the house).

NOTE: freight costs are estimates only. Actual prices may vary. If the actual shipping cost is going to be more than the estimate, we will contact you first for approval BEFORE we will ship.

NOTE: Some of our larger / heavier items ship via freight due to their physical size & weight. We primarily use FedEx Freight to get your item(s) to your door, but sometimes other LTL freight carriers are utilized. Please note that estimated shipping is to  business / commercial addresses only. Please see below for three (3) surcharge fees that will apply if shipped to a Private/Residential address and/or if the bottom two services are requested for a business address delivery:

  • Private/Residential address surcharge : $80 (estimated)
  • Lift gate at delivery Charge : $68  (estimated)
  • Call before delivery : $15  (estimated)
These charges are not inflated by us, we pass on what we are charged to you.
 

International Orders (On Merchandise originating from the United States)

**** Please note that the CUSTOMER is responsible for all customs, duties and taxes of home country on all international orders. When delivered, the delivery person may require an additional payment or you may be billed. These amounts due are the duties and/or customs brokerage fee...this is not a shipping charge. Please check your local rules and regulations prior to ordering for the amount of these charges.  International orders can be placed via online, phone, e-mail or fax.

Returns

Please call our offices before returning merchandise (does NOT include custom fabricated geomembrane sales) to obtain a return authorization number. All others will be refused and returned at the customers expense. Return of stock items (Geomembranes are a NON STOCK ITEM AND ARE NON RETURNABLE) will incur a 25% restocking charge and the cost of shipping to the customer and back to GeoCHEM, Inc.. Any item or accessory approved for return with an authorization number must be shipped prepaid. All stock items returned must be in the original packaging (You may not unpack the item and then return it.)

Non-Payment Any account turned over to any collection agency will be charged all charges for services incurred by said agency, including but not limited to a percentage of the invoice taken.

NSF Checks $30 per occurrence.

Internet Pricing Prices are subject to change

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